Since 2015, the adoption of online chat has grown by 400%. However, many online businesses are taking the wrong approach to live chat, leading to a failure to meet their customers’ live chat demands. Taking the proper approach to optimize live chat will enable your online business to provide the best possible ROI and results for your business.
Before you explore the untapped opportunity that live chat optimization can uncover for your business or brand, it’s important to understand what’s leading the charge.
Download our report today to learn the top 3 reasons why live chat optimization should be your companies priority in 2018.